Transparency and support
Affordit Trust Centre
Trust should be built into every financial decision. Learn how Affordit handles personal information, supports younger users, governs automated systems and separates planning from commercial relationships.
Privacy actions
Manage your data
Policies explain the rules. These routes help you act on your privacy choices.
- Request a copy of your data
Ask what personal information Affordit holds about you.
- Correct your information
Tell us when account information is incomplete or inaccurate.
- Delete your account and data
Request account deletion and learn what limited records may need to be retained.
- Understand cookie choices
See how essential and optional technologies are intended to be managed.
- Opt out of marketing
Ask us to stop optional marketing communications.
- Raise a privacy concern
Contact the monitored support route about privacy or data handling.
01
Privacy and data
What Affordit collects, why it is used, how long it is kept and the choices available to users.
02
Security
A plain-English overview of the controls used to protect Affordit accounts, information and releases.
03
AI and automated systems
Where automated systems may assist, what remains deterministic and how users can challenge an output.
04
Young people and safeguarding
Age-appropriate privacy, online-safety and vulnerability principles for younger users.
05
Accessibility and inclusion
Affordit’s accessibility target, current approach and route for reporting barriers.
06
Financial independence and governance
How guidance, commercial content, complaints and product decisions are kept transparent and accountable.
Plain-English help
Common privacy questions
What information does Affordit hold?
This depends on the features you use. It can include account details, the figures you enter, saved plans, progress updates, shared-plan records, support messages and limited technical or usage information needed to run and protect the service.
Can a university or college see my plan?
Not by default. Education partners receive aggregate engagement reporting rather than named salaries, debts, savings, rent, results or saved plans. Any different arrangement would require a clear lawful basis and transparent notice.
What happens when I share a plan?
Anyone with a valid shared-plan link may be able to view the shared snapshot. A recipient who saves a copy creates an independent plan in their own account; they do not gain access to the owner’s account or original plan.
What information may be used by Ask Affordit?
Where the feature is available, it should receive only the owned plan context needed to answer the question. Affordit does not send passwords or card details, and automated explanations do not replace the deterministic calculation behind a plan.
How long is information kept?
Retention is based on purpose, legal obligations, security and dispute handling rather than keeping information indefinitely. The Data Retention Summary explains the categories, while exact periods remain subject to final approval.
Institutions
Resources for education partners
Universities and colleges can request further documentation for proportionate due diligence. Institutional and operational documents are not published as open website downloads.
Affordit provides institutions with aggregated engagement reporting by default. Individual financial inputs, affordability results and saved plans are not included.
Institutions may receive
Aggregate measures such as invitations, activations, planner starts, completions and broad goal categories, subject to disclosure controls.
Institutions do not receive by default
Named salaries, debts, savings, rent, affordability results, questions, answers or saved plans.